Life has been catching up with me so I haven't posted in a while. Because of this, I've decided that I will fill you in on some of the missed moments since I last posted. Prepare yourself, this is going to be like one of those TV episodes that show a lot of flashbacks.
Here goes...
Below is a phone conversation I had with a customer where they were placed on hold while I checked into something for them:
Me: Thanks for holding, I think I have the information you need now.
Customer: You know, the hold music is really loud compared to your voice.
Me: Oh, I've never been told that before. I'm sorry. (?) (Not sure if an apology was needed, but I wasn't sure what else to say.)
Customer: I don't know if there is anything you can do about that... ?
Me: Right, I don't believe I have access to the hold music volume. I don't have a way to change that.
