random

Life has been catching up with me so I haven't posted in a while. Because of this, I've decided that I will fill you in on some of the missed moments since I last posted. Prepare yourself, this is going to be like one of those TV episodes that show a lot of flashbacks.

Here goes...

Below is a phone conversation I had with a customer where they were placed on hold while I checked into something for them:

Me: Thanks for holding, I think I have the information you need now.
Customer: You know, the hold music is really loud compared to your voice.
Me: Oh, I've never been told that before. I'm sorry. (?) (Not sure if an apology was needed, but I wasn't sure what else to say.)
Customer: I don't know if there is anything you can do about that... ?
Me: Right, I don't believe I have access to the hold music volume. I don't have a way to change that.

you thought you knew me

I am a bad person. No really, don’t try to argue the point. I know I am horrible. Don’t tell this to anyone, but *whispers* I don’t even rate my transactions on Amazon. I delete the emails they send with no remorse.

That’s not all. I have more proof of my bad behavior. And it’s shocking, I know.

It has gotten to the point in my life where recently I had to make a bet with a coworker in order to be nice to them. 

This is true. 

I will do almost anything I am not prone to do if there is a reward at the end.

breakfast disaster

Let me start by saying – don’t touch my oatmeal. Ever.

Maybe I should give some background for my opening statement. This morning I had to open at work, and normally I bring my breakfast with me when I open so that I can sleep in five minutes longer. (I love sleep!) Today, I brought one of those instant oatmeal packets (berry flavored) and a green ceramic bowl to prepare it in. In our lobby next to the coffee maker, we have a fancy water machine with a few different options to choose from. There is a regular cold water button, a hot water button, and a boil water button.

I had never used the boil option before, so I was following the instructions for it while discussing it with my co-worker. As we were trying to figure out how to get the water to boil, the phone rang and I went to answer it – foolishly leaving my oatmeal under the supervision of my co-worker. After I took the call, and also helped an early morning customer who pulled up in the drive thru, I walk back out to finish making my breakfast, only to stop when I saw my co-worker attempting to make it for me.

After I saw him fiddling around with the the water machine and my green bowl, I got a sinking feeling something was wrong. I asked, “Is everything ok?”

no piggy banks, please

We have a coin counting machine, like many other banks, and our machine gets used every day. I wish we had rules posted for customers who want to utilize it. It would make life so much easier. There are certain things that tend to tick me off when I run coin for people. If I were to create a sign of posted rules for the machine, I would add the following guidelines:

1. Only US coins accepted
(I mean really, this is America. Speak English and bring your US currency.)

2. No wet coin allowed
(This one really should not have to be written in black and white, but sadly there is a good reason for it being number two on the list.)

words

Words are a funny thing. Some words have different meanings to different people, and some people make up new terms for everyday things. Take, for instance, last week when I was on the phone with a customer. She kept asking to talk to the person who was in the motor bank. I had no idea what she was talking about! Motor bank?

The only thing I could picture from the term motor bank was an RV in the middle of a parking lot trying to pass as a financial institution. Sorry, but there are no RV's in our parking lot at this time.

And if there were, I'd be a little leery of the money they'd be handing out. For real, sounds sketchy to me.

So I said to her, "I'm not sure what a motor bank is." (This was kind of embarrassing to admit because I work at a bank and you'd think I'd know what a motor bank was.)